Refund policy

Booking Policies

Deposit & Cancellation Policy

At Riverstone Outfitters, we understand the value of your time—and ours. Our policy helps ensure a fair shake for clients and guides alike, especially during a busy season with limited availability.

Booking & Deposits

A 50% deposit is required at the time of booking to confirm your trip. The remaining balance will automatically be charged 7 days before your scheduled trip date using the card on file.

Cancellations

We understand that plans can change. If you need to cancel your trip, please give us as much notice as possible. Our cancellation policy is as follows:

  • 30+ days before your trip: Your deposit will be refunded
  • 8–29 days before your trip: Your deposit is non-refundable. At this stage, it’s unlikely we can rebook the date, and guides have already committed their time. If we are able to rebook your guide, we will issue a refund of your deposit.
  • 7 days or less: The full trip cost is non-refundable. We’ll do our best to fill the spot, but last-minute cancellations leave little room to adjust.
  • Please note: All refunds are charged a $30 cancelation fee in addition Credit card processing fees are non-refundable, as these are retained by our payment processor and not returned to us when a refund is issued.

Weather & Water Conditions

We fish in all kinds of weather—sun, wind, or rain—but if conditions are unsafe (extreme weather or unfishable water), your guide or Riverstone Outfitters will make the call. In that case, we’ll offer to reschedule your trip or refund it in full.

No Shows

No-shows will be charged in full. Please be on time—we want to make the most of your day on the water.

Product Policies

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@riverstonemontana.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@riverstonemontana.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@riverstonemontana.com.