Booking Policies
Deposit & Cancellation Policy
At Riverstone Outfitters, we understand the value of your time—and ours. Our policy helps ensure a fair shake for clients and guides alike, especially during a busy season with limited availability.
Booking & Deposits
A 50% deposit is required at the time of booking to confirm your trip. The remaining balance will automatically be charged 7 days before your scheduled trip date using the card on file.
Cancellations
We understand that plans can change. If you need to cancel your trip, please give us as much notice as possible. Our cancellation policy is as follows:
- 30+ days before your trip: Your deposit will be refunded
- 8–29 days before your trip: Your deposit is non-refundable. At this stage, it’s unlikely we can rebook the date, and guides have already committed their time. If we are able to rebook your guide, we will issue a refund of your deposit.
- 7 days or less: The full trip cost is non-refundable. We’ll do our best to fill the spot, but last-minute cancellations leave little room to adjust.
- Please note: All refunds are charged a $30 cancelation fee in addition Credit card processing fees are non-refundable, as these are retained by our payment processor and not returned to us when a refund is issued.
Weather & Water Conditions
We fish in all kinds of weather—sun, wind, or rain—but if conditions are unsafe (extreme weather or unfishable water), your guide or Riverstone Outfitters will make the call. In that case, we’ll offer to reschedule your trip or refund it in full.
No Shows
No-shows will be charged in full. Please be on time—we want to make the most of your day on the water.